Tabreed is a partner of choice for public and private sector organisations across the GCC, providing award-winning, high quality, efficient and environmentally sustainable district cooling services while delivering excellent value to shareholders. Tabreed is entirely committed to operational excellence in everything the company does, and works continuously to develop customer service tools and methods that meet or exceed its obligations and commitments.

Tabreed conducts billing, collection and end user metering through its subsidiary, Tasleem Metering and Payment Collection – Sole Proprietorship L.L.C (Tasleem). Tasleem holds a permit for billing services and is the point of contact and interface for individual residential customers (end-user customers), whereas Tabreed is the focal point for government, commercial bulk offtaker customers (offtaker).

Customer complaints are acknowledged and responded to fairly, reasonably and in a timely manner. Our customers are kept informed about the progress of their complaint, and advised about the outcome reached, reasons for the company’s decision and any review options available. All customer complaints are recorded and tracked, and the timeframes for resolution are monitored.